References-CES Services for Clients: Improving Lifelong Career Guidance and ICT Support

Project for the: CES (Croatian Employment Services) / HZZ (Hrvatski zavod za zapošljavanje)
Start: 27/06/2011
End: 26/04/2013

Project description

The project addressed two particularly important aspects: improving ICT support in delivering services to clients and the broadening of lifelong career guidance services.

Within the ICT part of the project a cooperation model on data integration and exchange between key stakeholders in the field of employment was developed. The agreed model was based on the assessment of the level of coverage of CES business process with ICT support and recommendations for improvement.

In total, eight IT application modules and services in CES were developed and the existing applications were upgraded in accordance with the developed cooperation model. All new and modified IT modules were successfully integrated into the existing CES ICT system.

The other part of the project was focused on the improving of lifelong career guidance (LLCG) through establishing a national forum for lifelong career guidance, drafting a legislation for service delivery in the field of lifelong career guidance and establishment of the lifelong career guidance units in seven selected Croatian counties.

Project activities

Analysis and documentation of as-is business processes and to-be processes
Streamlining and simplifying/re-engineering administrative procedures and business processes
Improving efficiency of complex, non-transparent, time-consuming and incomprehensible administrative procedures
Enabling the beneficiary to operate in a more transparent, efficient, cost-effective and timely manner and reducing administrative burdens on CES counselors, citizens and businesses
Highlighting ICT recommendations for simplification of processes and administrative procedures
Designed, developed and tested 8 software modules to implement the proposed improvements and simplifications and to support the requirements for LLCG
Integration of new modules into the existing CES systems
Project management of ICT team

Sector field

Labour market

Area

Public sector

Services

Finance source

EU, Component IV of Instrument for Pre-Accession Assistance (IPA) “Human Resources Development”